Frequently Asked Questions
How can I place an order?
Browse our menu, choose your favourite dishes, add them to your basket and proceed to checkout. Follow the payment instructions to complete your order.
Do you offer free delivery?
Yes. Standard delivery costs £2.95, while orders of £30 or more qualify for free standard delivery. The applicable delivery charge will be shown at checkout.
Which areas do you deliver to?
We deliver to selected addresses within our local service area. Enter your address at checkout to check whether delivery is available.
How long does delivery take?
Delivery times vary depending on preparation requirements, order volume and local conditions. Any estimated delivery time will be provided during the ordering process.
Can I collect my order?
Collection is available where offered at checkout. Please select the collection option when placing your order and follow the instructions provided.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. As our food is prepared to order, changes or cancellations may not be possible once preparation has started. Please refer to our Cancellation & Refund Policy for further details.
What should I do if my order is incorrect?
If an item is missing or incorrect, please contact us promptly with your order number and details of the issue. We will review it and help arrange an appropriate solution.
How can I ask about food allergens?
If you have a food allergy or dietary requirement, please contact us before ordering. Let us know which ingredients you need to avoid so we can provide information about the relevant dishes. Please be aware that cross-contamination may be possible.
How can I contact Island Ember?
You can reach us by email at hello@islandember.food or by telephone on +44 151 638 2741 for questions about our menu or an existing order.
