Cookie Policy

1. What Are Cookies?

Cookies are small text files that a website can place on your device when you visit. They help websites remember certain information, such as your shopping basket, selected preferences or previous interactions.

Some cookies are necessary for a website to function. Others help website owners understand visitor activity, improve performance or provide additional features.

Cookies may be set directly by the website you visit or by an external service used on that website. These are commonly known as first-party and third-party cookies.

2. Why We Use Cookies

Cookies may be used on the Island Ember website for several practical reasons, including:

• Keeping essential website features working correctly.
• Remembering items added to your shopping basket.
• Supporting the checkout process and maintaining your order session.
• Remembering certain website preferences.
• Helping us understand how visitors navigate and use our pages, where analytics tools are enabled.
• Monitoring website performance and identifying technical issues.

We aim to use cookies in a way that supports a straightforward browsing and ordering experience without collecting more information than is reasonably needed.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are needed for essential website functions. They may support shopping basket activity, checkout sessions, website security and other features required to provide the online ordering service.

Strictly necessary cookies do not require consent where they are genuinely essential to provide a service you have requested.

Functional Cookies

Functional cookies may remember preferences or settings to make your visit more convenient. For example, they may help maintain certain choices between pages or visits.

Where these cookies are not strictly necessary, they will only be used after you have given the required permission.

Analytics and Performance Cookies

If analytics tools are enabled, these cookies may help us understand general website activity, such as which pages are visited, how visitors move through the website and whether certain pages experience technical problems.

This information helps us assess website performance and improve the online experience. Non-essential analytics cookies will only be placed where the required consent has been obtained.

Marketing Cookies

Marketing cookies may be used to measure advertising activity or help deliver content that is more relevant to visitors. They may also allow external services to recognise a browser across different websites.

These cookies are not essential for placing an order. If marketing cookies are used, they will only be activated after you have provided the required consent.

4. Cookies and Online Ordering

Our website provides an online food ordering service. Certain cookies or similar technologies may be needed to support the functions involved in browsing the menu, adding items to your basket and completing checkout.

These technologies may help the website remember your basket contents while you move between pages and maintain the session needed to complete an order.

If essential cookies are disabled or blocked, some parts of the website may not work as expected. For example, your shopping basket or checkout session may not function correctly.

5. First-Party and Third-Party Cookies

First-party cookies are set by the website you are visiting. They may support essential features such as shopping basket functionality, session management and website preferences.

Third-party cookies are set by external services that may provide features or tools used on a website. Depending on the services enabled, these may include analytics, embedded content or other website functions.

Third-party providers may process information in accordance with their own privacy and cookie policies. We do not control the independent cookie practices of external websites or services.

Where third-party cookies are not essential, we will seek your consent before allowing them to operate.

6. Cookie Consent and Your Choices

When you first visit our website, you may be presented with a cookie notice or preference tool where non-essential cookies are used.

You can choose whether to accept or reject non-essential cookies. Strictly necessary cookies may still operate because they are required for the website functions you have requested.

You can change or withdraw your cookie consent at any time through the cookie preference controls provided on the website, where available.

Withdrawing consent does not affect the lawfulness of any processing that took place before your choice was changed.

7. Managing Cookies Through Your Browser

Most web browsers allow you to view, restrict or delete cookies through their settings. You can usually choose to block certain cookies or receive a notification when a website attempts to place one on your device.

Browser controls vary depending on the software you use. You can normally find cookie settings in the privacy or security section of your browser.

Please be aware that blocking all cookies may affect essential website functions, including your shopping basket and checkout experience.

8. How Long Cookies Remain on Your Device

Cookies may be stored for different lengths of time depending on their purpose.

Actual cookie lifetimes depend on the technologies installed and their configuration. You can remove stored cookies through your browser settings or manage non-essential cookie choices through the website’s preference controls.

9. Information Collected Through Cookies

Depending on the cookies and technologies in use, information may include:

• Browser type and device information.
• Pages visited and general browsing activity.
• Approximate visit times and session information.
• Website preferences and interaction choices.
• Technical information used to maintain website performance.

Analytics and similar tools may use identifiers to distinguish visits or understand general browsing patterns. Where such tools are used, the information they collect will be handled in accordance with the relevant consent requirements and our Privacy Policy.

10. Protecting Your Privacy

We aim to use cookies responsibly and limit non-essential tracking to situations where the appropriate permission has been provided.

We take reasonable steps to ensure that technologies used on our website are appropriate for their intended purpose and that access to information is handled carefully.

You should also take care when using shared devices, particularly if your browser stores website preferences or session information.

11. Your Data Protection Rights

Information collected through cookies may sometimes be personal data. Where this is the case, applicable data protection laws may give you rights over how that information is used.

Depending on the circumstances, these rights may include:

• Requesting access to personal information.
• Asking for inaccurate information to be corrected.
• Requesting deletion where the relevant legal conditions are met.
• Restricting or objecting to certain types of processing.
• Withdrawing consent where processing is based on consent.

Further details about how personal information is handled and how to exercise your rights are explained in our Privacy Policy.

12. Changes to This Cookie Policy

We may update this policy when our website features, cookie technologies or legal requirements change.

Any revised version will be made available on this page. We encourage you to review this policy from time to time so you remain familiar with how cookies are used on our website.

13. Further Information

For more information about how personal information is collected, used and protected when you browse our website or place an order, please read our Privacy Policy.

You can also find independent guidance about cookies and online privacy from the Information Commissioner’s Office.

Visit the Information Commissioner’s Office