Delivery Policy

1. Delivery Charges

Standard delivery costs £2.95 per order. Orders with a qualifying subtotal of £30 or more are eligible for free standard delivery.

The applicable delivery charge will be displayed at checkout before payment. Any delivery offers or adjustments will also be shown at that stage.

2. Delivery Areas

Delivery is available to selected addresses within our local service area. Availability depends on the delivery address entered at checkout.

If your address is outside our current delivery area, delivery may not be available for your order. Please check your address before completing payment.

3. Delivery Times

All food is prepared to order. Delivery times may vary depending on order volume, preparation requirements, traffic and weather conditions.

Any estimated delivery time shown during the ordering process is provided as a guide rather than a guaranteed arrival time. We will make reasonable efforts to deliver your order as promptly as possible.

4. Order Preparation

Once payment has been completed and your order has been accepted, our kitchen will begin preparing your selected dishes.

Please check your order details carefully, including the selected items, quantities and delivery address, before submitting your order.

5. Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive the order. Accurate contact and address details help us complete delivery smoothly.

• Provide a complete and accurate delivery address.
• Include any relevant access or delivery instructions at checkout.
• Keep your phone available in case we need to contact you about your order.

If delivery cannot be completed because the address or contact details supplied are incorrect, or nobody is available to receive the order, this may affect our ability to arrange a further delivery.

6. Delays and Delivery Issues

Although we aim to meet the estimated delivery time, occasional delays may occur due to busy periods, traffic, severe weather or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so that we can check its progress and provide an update.

7. Missing or Incorrect Items

Please check your order when it arrives. If any items are missing, incorrect or do not match your order, contact us as soon as reasonably possible and provide your order number together with details of the issue.

We will review the matter and, where appropriate, arrange a suitable resolution in accordance with our Cancellation & Refund Policy and applicable consumer rights.

8. Food Quality

Our dishes are prepared fresh to order. We recommend enjoying your food shortly after delivery to get the best experience.

If you have a concern about the quality or condition of an item when it arrives, please contact us promptly so we can look into it.