Island Ember

Privacy Policy

At Island Ember, we respect your privacy and take care with the personal information you share with us. This policy explains what information we collect when you browse our website, place an order, arrange delivery or collection, or contact our team, and how we use and look after it.

Effective immediately upon publication

1. Who We Are

Island Ember is the trading name and customer-facing brand operated by ADAM RESTAURANT LIVERPOOL LIMITED. References to “we”, “us” and “our” in this policy mean the company operating the Island Ember website and food service.

We are responsible for deciding how and why your personal information is used in connection with our website, online orders, customer enquiries and related services.

Trading Name: Island Ember

Legal Company: ADAM RESTAURANT LIVERPOOL LIMITED

Company Number: 15225583

Business Address: 181 Old Chester Road, Wirral, Merseyside, CH63 8NE, United Kingdom

Email: hello@islandember.food

Telephone: +44 151 638 2741

2. Information We Collect

The information we collect depends on how you use our website and services. It may include:

Contact details: your name, email address and telephone number when you place an order or contact us.
Order information: the dishes you select, quantities, order number, order notes, payment status and relevant transaction details.
Delivery and collection details: your delivery address, postcode, collection arrangements and information needed to fulfil your order.
Customer communications: information you include in emails, contact forms or messages to our team.
Website information: your IP address, browser type, device information, pages visited, approximate access times and basic technical records.
Cookie information: information collected through cookies and similar technologies, depending on your browser settings and the choices you make.

We only ask for information that is relevant to providing our food ordering service, responding to your enquiry or maintaining the website.

3. How We Use Your Information

We use personal information for the following everyday business purposes:

To receive, confirm, prepare and manage your food orders.
To arrange delivery or collection and provide relevant order updates.
To process payments and keep appropriate transaction records.
To respond to questions, comments and customer service requests.
To help resolve order issues and manage refunds where applicable.
To maintain website functionality, security and performance.
To understand general website usage and improve the online ordering experience.
To meet accounting, tax and other applicable legal requirements.
To send promotional updates where you have chosen to receive them.

We do not use order information for unrelated purposes without an appropriate reason and, where required, informing you first.

4. Our Reasons for Using Personal Information

Data protection law requires us to have a valid reason for using personal information. Depending on the activity, we rely on the following lawful bases:

Fulfilling Your Order

We use your contact, order and delivery details because they are needed to process your purchase, arrange fulfilment and provide customer support. The lawful basis is the performance of a contract with you.

Business and Legal Records

We keep relevant transaction, accounting and tax information where necessary to meet our legal obligations.

Website Operation and Customer Service

We may use limited technical information and enquiry records for our legitimate interests in maintaining the website, responding to customers, protecting our services and improving how our ordering process works. We take care to balance these interests against your privacy rights.

Optional Marketing

If you choose to receive marketing communications, we use your contact details for that purpose on the basis of your consent or another lawful basis where permitted. You can opt out at any time.

Optional Cookies

Where consent is required, we only use non-essential cookies after you have given your permission. You can change your choices through the available cookie controls or your browser settings.

5. Online Orders and Payments

When you place an order through our website, we use the information you provide to manage the purchase, confirm the items selected and arrange delivery or collection.

Online payments are handled through an external payment service provider. Payment information is submitted directly to that provider through its payment process. We do not intend to collect or store your full card number or card security code on our website.

We may receive limited payment-related information, such as a transaction reference, payment confirmation, payment status or details needed to manage a refund or order enquiry.

The payment provider handles payment information under its own privacy and security arrangements. We recommend reviewing its privacy information when completing a payment.

6. Delivery, Collection and Order Updates

If you select delivery, we use your address, postcode and contact details to check delivery availability and arrange fulfilment.

Where an external delivery provider is involved, we may share the information needed to complete the delivery, such as your name, delivery address and relevant contact details.

If you select collection, we use your order details to prepare your food and help ensure it is handed to the correct customer.

Your contact details may also be used to let you know about an important change to your order or a practical issue affecting fulfilment.

7. When We Share Information

We do not sell your personal information. We only share it when needed to run our services, fulfil an order or meet a legal requirement.

This may involve sharing relevant information with:

Payment service providers to process transactions and manage payment-related matters.
Delivery providers where necessary to complete a delivery.
Website hosting and technical providers who help keep our website and ordering system operating.
Email and communication providers who help us receive and respond to customer enquiries.
Professional advisers and public authorities where information is reasonably required for legal, accounting or regulatory purposes.

Service providers acting on our behalf are expected to handle personal information securely and only for the agreed service purposes.

8. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including any applicable legal and accounting requirements.

Information	Typical Retention Period
Order, transaction and accounting records	Up to 6 years after the end of the relevant financial year, where required for accounting, tax and business record purposes.
Customer service enquiries	Up to 12 months after the enquiry has been resolved, unless a longer period is needed to deal with an ongoing matter.
Delivery and collection details	Up to 12 months after fulfilment, unless the details form part of records that must be retained for longer.
Uncompleted order information	Normally up to 30 days, unless it is needed to investigate a technical or payment issue.
Website security and technical logs	Normally up to 12 months, depending on the purpose and security requirements.
Marketing preferences	Until you withdraw your consent or opt out. We may retain a limited suppression record to respect your preference.

These periods are our intended retention guidelines, not a reason to keep information unnecessarily. Where information is no longer needed, it will be securely deleted or anonymised, unless a legal requirement or genuine unresolved matter requires it to be retained.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep essential website functions working, remember certain settings and understand how visitors use the site.

Essential Cookies

These support basic functions such as shopping basket activity, checkout progress, website security and other features needed to provide the ordering service.

Analytics and Performance Cookies

If enabled, these help us understand general website activity, such as which pages are visited and how the website performs. Where consent is required, these cookies will only be used after you have agreed.

Your Cookie Choices

You can manage non-essential cookie choices through the website’s cookie controls, where available. You can also adjust your browser settings to restrict or remove cookies. Disabling certain essential cookies may affect shopping basket or checkout functions.

10. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

Access to customer information is limited to people and service providers who need it for their work. We also expect relevant service providers to maintain appropriate safeguards.

While we take care in handling personal information, no website or method of electronic storage can be guaranteed to be completely secure. We review our arrangements where appropriate and respond to suspected data security incidents in accordance with applicable requirements.

11. International Data Transfers

Some of the service providers supporting our website, communications or payment processes may operate outside the United Kingdom.

If personal information is transferred outside the UK, we will take steps to ensure that the transfer is permitted under applicable data protection law. Depending on the destination and circumstances, this may include an adequacy decision or appropriate contractual safeguards.

You can contact us if you would like further information about the safeguards relevant to a particular transfer.

12. Your Privacy Rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

Access: ask for a copy of the personal information we hold about you.
Rectification: ask us to correct information that is inaccurate or incomplete.
Erasure: ask us to delete your personal information where there is no valid reason for us to continue holding it.
Restriction: ask us to limit how we use your information in certain circumstances.
Objection: object to certain uses of your information, particularly where we rely on legitimate interests or use it for direct marketing.
Data portability: request certain information in a commonly used electronic format where the right applies.
Withdraw consent: withdraw consent at any time where we rely on consent to process your information.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to meet our legal obligations even if you request deletion.

How long will a request take?

We aim to respond to a valid privacy rights request within one calendar month of receiving it and completing any necessary identity checks. If a request is particularly complex or we receive several requests from you, the applicable response period may be extended by up to a further two months. We will explain this if an extension is needed.

To make a request, contact us using the details in the Contact section below. We may ask for reasonable information to confirm your identity before releasing or changing personal information.

13. Marketing Communications

We may occasionally offer updates about our menu, food offerings or other Island Ember news to customers who have chosen to receive them.

You can stop receiving marketing emails at any time by using the unsubscribe option included in the message or by contacting us directly.

Choosing not to receive marketing will not affect order confirmations, collection details, delivery updates or other messages needed to manage a purchase.

14. Third-Party Websites

Our website may contain links to external websites or services, for example when you use a payment service or follow a link to another provider.

Those websites operate independently and may have their own privacy policies and practices. We recommend checking their privacy information before providing personal details. This policy applies to the Island Ember website and the information we handle as its operator.

15. Children’s Information

Our website is intended for people placing food orders and making general enquiries. We do not knowingly ask children to provide personal information for unrelated purposes.

If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the matter and take appropriate steps.

16. Changes to This Policy

We may update this Privacy Policy when our website, ordering arrangements, business practices or legal requirements change.

The current version will be available on this page. If a change affects how we use personal information in a significant way, we will take reasonable steps to bring the updated information to your attention before applying the new use where required.

17. Contact Us and Complaints

If you have a question about this policy, want to make a privacy request or have a concern about how your information is handled, please contact Island Ember using the details below.

Business: Island Ember

Legal Operator: ADAM RESTAURANT LIVERPOOL LIMITED